Privacy Policy.

Introduction

Hi there! This website, www.staybalancedwithsam.com.au is owned and operated by Samantha Bradbrook T/A Stay Balanced with Sam ABN 34 973 304 18. If you have any questions or need further information, please contact:

Samantha (Sam) Bradbrook

hello@staybalancedwithsam.com.au

0478 819 208

This document sets out my Privacy Policy. It describes how I collect and manage your personal information when you interact with this site. I take this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact me.

I choose to voluntarily comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

I understand that visitors from the EU may access this site, so I also aim to comply with the General Data Protection Regulations (GDPR).

Personal Information

If you engage with me via this website, or choose to become a client of mine, I may ask to collect the following kinds of personal information from you, including:

• your name, phone number and email address

• the country that you live in

• who to contact in an emergency (in person clients only)

• preferred times/days to attend classes

• your opinion about future topics, products or services that may interest you

• information that allows me to tailor my content to your needs when you sign up for one of my workshops or events.

• with your consent, I may collect your IP address, and information about your browsing history to help me improve the usability and appeal of my website.

• testimonials or feedback

Collection and Use

I may collect your personal information by various means including:

• an opt-in form for my mailing list

• when you email me

• automatically, through the use of cookies

This information is used to:

• respond to your enquiries.

• provide you with relevant news and updates about services that I offer

• improve this website and the services I provide.

I will only collect your personal information:

• with your full awareness and consent, such as when you email me, tick a checkbox, or fill in a form to provide me with information.

• if I need it to provide you with information or services that you request

• for necessary administrative processes if you become a client

Sensitive Information

I understand that some personal information is particularly sensitive, and that you are trusting me to keep this information confidential.

I will only collect sensitive information by methods that are reasonably secure, such as:

• through my electronic intake form in when you book an appointment.       

• in a one-on-one zoom or face to face consultation.  

• when you send me information in an email.

I need to collect this information for the following purposes:

• so that I can provide you with the services you have booked in for.

• to ensure that I am providing you with the most appropriate services to support your health and fitness.

The sensitive information that you are asked to provide for this purpose may include:

• your medical history

• current or past injuries

• your birth date.

STORAGE

I am committed to securely storing and managing your sensitive information.

• sensitive information is stored in a locked filing cabinet and on a password protected computer.

• I will be the only person to access sensitive material.

• some sensitive information may be stored securely online, or in the cloud through my electronic booking system. You can find out more about their security provisions here:

DESTRUCTION POLICY

All archived sensitive information is securely destroyed after 7 years.

LIMITATIONS

You may choose not to provide me with your sensitive information. However, in order for me to best maintain your safety and wellbeing during an in person classes, it is important that you disclose any health concerns or injuries to us prior to attending the class. It also helps us to plan appropriate exercises or modifications for your individual situation.

Disclosure of Information

DISCLOSURE

I will never disclose your personal information to any outside parties, unless to do so would adversely affect your immediate health and safety, or if I am required to do so by the law.

LEGAL DISCLOSURE

I will disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to my functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or a court order.

If you have any concerns regarding the disclosure of your information in this context, please do not hesitate to get in touch with me to discuss this personally.

DISCLOSURE OVERSEAS

I will use all reasonable means to protect the confidentiality of your information while in my possession or control. I will not knowingly share any of your information with any third party other than the service providers who assist me in providing the information and/or services I provide to you. To the extent that I do share your information with a service provider, I would only do so if that party has agreed to comply with our privacy standards or I am satisfied that the service provider has a suitably protective policy of their own. Some of my service providers may be overseas and may not be subject to Australian Privacy Laws or compliant with GDPR. Please contact me if you have any concerns about the potential disclosure of your information. Please also see the section on Security below.

Security

I take reasonable physical, technical, and administrative safeguards to protect your information from misuse, interference, loss, and unauthorised access, modification, and disclosure.

I manage risks to your information by:

• storing files securely

• ensuring that I am the only one to have access to sensitive information.

• releasing information to service providers on a strictly need-to-know basis

• conducting regular audits of my security systems

As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy:

• Stripe - https://support.stripe.com/questions/privacy-and-security-of-personal-information-submitted-to-stripe

• GSuite - https://storage.googleapis.com/gfw-touched-accounts-pdfs/google-cloud-security-and-compliance-whitepaper.pdf

• Squarespace - https://www.squarespace.com/privacy

• Zoom - https://zoom.us/docs/en-us/privacy-and-security.html

Cookies and Google Analytics

Cookies are small text files that are commonly used by websites to improve a user’s experience, collect statistics or marketing information, and provide access to secure areas.

You can choose to configure your browser settings not to accept but this may interfere with the functioning of this website.

My website uses the following cookies:

 I use Google Analytics to collect information about your use of my website so that I can get strategic information about how my website is being used and improve its functionality. You can find out more about the information Google collects and how it is used here: https://support.google.com/analytics/answer/6004245.

Google also provides an add-on for your browser that you can use to opt-out and prevent your data being used by Google Analytics. You can access that add-on here: https://tools.google.com/dlpage/gaoptout

My Squarespace website also uses cookies to identify unique visitors to my site and to track a visitor’s sessions during their visit.

Access to Information

You can contact me to access, correct or update your personal information at any time. Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavour to make your information available you within 30 days.

Complaints

If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact me by sending an email outlining your concerns to me at hello@staybalancedwithhsam.com.au

If you are not satisfied with my response to your complaint, you may seek a review by contacting:

The Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.

Notification of Change

If I decide to change my Privacy Policy, I will post a copy of the revised policy on my website.

Notification of Breach

If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.